Cross Cultural Conflict Resolution

Upcoming Public Offering: November 1, 8, 15 & 22, 2010 12-3pm EST Online (English)
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Pour cette annonce en français, cliquez ici.

Conflict represents the presence of diverse viewpoints and is a normal part of life. Yet conflict can be a big energy leak that prevents teams and organizations from realizing their goals. How do you create an environment where struggle with conflict and reconciliation can spark creativity, nourish growth, jump-start productivity, and strengthen relationships? If you are looking for strategies for both preventing and reducing the health and productivity costs of unresolved conflict, this workshop is for you.

During this four-part highly experiential online workshop, “Cross Cultural Conflict Resolution”, you will learn a simple and highly effective method for working with people in conflict situations who wish to resolve their problem. The workshop focuses on the readiness of the facilitator to work with situations of conflict, providing skills and frameworks for conflict resolution in groups based on universal cross-cultural practices for conflict resolution.

This workshop will interest anyone who wants to take steps to resolve conflicts to benefit people, productivity and the bottom line: leaders, managers, consultants, or members of any group or community. Workshops draw participants from all sectors – from corporate to health care and non-profit to education and the arts – and this mix adds to the richness of your learning experience.

Background

Today, all organizations and the people within them are experiencing more rapid change than ever before. Hand in hand with change comes the certainty of conflict. Conflict can be source of creativity and innovation when individuals and groups embrace diverse viewpoints and can reconcile differences. However, unresolved conflict diverts individual and organizational energy away from constructive and productive work, which ultimately negatively impacts service and the bottom line. People engaged in conflict are usually fixed in one perspective. They rarely ask each other genuine questions. They may lose contact with their whole selves. Individual responses may make it difficult for them to participate fully and effectively in efforts to resolve the conflict, resulting in the need for third party intervention. This workshop provides simple and practical tools and strategies to prevent and facilitate conflict resolution.

Benefits

You will leave the workshop equipped with practical and holistic process and frameworks that will enable you to:

Identify leadership practices that build trust, community and collaboration that prevent conflict from becoming unhealthy;
Make genuine contact with your understanding of conflict and conflict resolution;
Determine if conflict resolution is appropriate or if other means need to be employed;
Prepare yourself to successfully facilitate conflict resolution;
Work with individuals to prepare them for conflict resolution;
Apply practices for conflict resolution with individuals and groups

Our Approach

Our teaching model is rooted in experience. The facilitation process for the workshop is Whole Person Process Facilitation, which pays attention to the multidimensional human being including learning styles, different intelligences and levels of consciousness. This facilitation methodology creates conditions that maximize the learning of individual participants and also creates the opportunity for the emergence of collective learning.

The methodology incorporates individual reflection, paired and to large group plenary work. The process invites participants to make genuine contact with themselves, one other, the collective and the community – building relationships and new ways of working together during the workshop. This allows participants to mentor each other as they apply the learning.

The workshop includes a workbook to support ongoing learning. Audio and video CDs are available for purchase as an additional learning tool. All participants have access to support and mentorship following the training through the international network of Genuine Contact™ professionals. For more information go to www.genuinecontact.net.

The Program

We will use Microsoft Live Meeting as the online workshop platform with a teleconference line for the audio. You will need to download the free Microsoft Live Meeting client. There are also free tutorials to familiarize yourself with the program. Sign in information will be provided at the time of registration and there will be an opportunity to do a technical check in prior to the workshop. Workshop participants will be invited to complete independent learning activities between sessions.

Session 1:

Setting the context/purpose of the program
Learning goals
Making Genuine Contact with yourself: Your perceptions of Conflict and Conflict Resolution

Session 2:

Preparation of the Facilitator: Practices and approaches – working from a place of non-judgement.
Conditions of the Human Being: Tools to provide insight into the human
Strategies for Conflict Prevention

Session 3

Preparing participants for the Conflict Resolution Meeting: Six steps
Facilitating the Conflict Resolution Meeting

Session 4

After the Conflict Resolution Meeting: Potential for grief and healing crisis.
Deeper exploration of participant’s questions or course material or conflict scenario(s)
Evaluation

An online follow-up group coaching session is included and will be offered 2 months following the event. The date will be established with participants.

Facilitator Team

Courage Group International co-owners make up our facilitation team: Michelle Cooper of Integral Visions Consulting Inc (Ancaster, ON), Donna Clark of Emergent Futures Consulting Inc (Halifax, NS) and Marquis Bureau of MBureau International Inc (Notre Dame de la Salette, QC). They are authorized Genuine Contact™ Trainers and Co-Owners who have been working with the Program for a number of years. This collaboration offers participants the opportunity to learn from Genuine Contact Professionals working across Canada and internationally in a variety of sectors including health, government, private sector and education. It also allows us to offer the Genuine Contact workshops both in English and French, providing participants with a unique and customized learning experience.

Completing Cross Cultural Conflict Resolution fulfils one of four course requirements for participating in the Genuine Contact™ Program Train the Trainer workshop. (Working with Open Space Technology, Whole Person Process Facilitation, Cross Cultural Conflict Resolution and Genuine Contact Organization).

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Upcoming Public Offering: November 1, 8, 15 & 22, 2010 12-3pm EST
Location: Online via Microsoft Live Meeting
Cost: $500 early bird before October 4, 2010 or $600 after that date. Ask us about special group rates.

Another valuable option is to bring this workshop into your organization for your staff, managers, leadership team, and/or Board. These private workshops can take place at a location of your choosing. This option allows total attention on your organization's unique needs, and any necessary problem solving is facilitated within the workshop format. Contact Us to find out more.